1. What is Ashour Shoes' return policy?
- Returns are accepted within 30 days of delivery.
- Items must be in their original condition and not heavily used.
- Contact support@ashourshoes.com to initiate a return.
View our Shipping Policy
View our Refund and returns policy
2. Who pays for return shipping?
- Customer-Paid Returns: For reasons like size/color exchanges or buyer’s preference.
- Ashour Shoes-Paid Returns: If the item is damaged, defective, or different from the description. A prepaid return label will be provided.
3. Can I cancel my order?
- Before Shipping: Yes, cancellations are allowed.
- After Shipping: Orders in transit cannot be canceled but can be returned upon delivery.
4. How are refunds and exchanges processed?
- Refunds are issued to the original payment method after inspecting returned items.
- Exchanges are available within 30 days of delivery. The first exchange is free, with a prepaid return label provided.
For additional questions, contact support@ashourshoes.com or call +39 339 3413079.
Shipping FAQ
HOW CAN I TRACK MY ORDER?
You will receive a tracking code via the email provided during checkout. This email will include instructions on how to track your package. Please note that tracking information may take 2-5 days to become available after you receive the email.
WHEN WILL MY TRACKING INFORMATION APPEAR?
Tracking events usually appear within 48-72 hours after the tracking number is provided. This delay occurs because the first tracking event is recorded once the shipment is handed over to the carrier.
WHY CAN'T I TRACK MY ORDER?
Tracking information may not be immediately available. Please wait 2-5 days after receiving the tracking number. If tracking information is unavailable, try again later as it may take some time for the carrier to update their system.
WHY IS MY SHIPMENT STATUS UNCHANGED?
Delays can occur due to weather conditions, customs, holidays, or backlogs. Tracking updates may be sporadic until your shipment moves through major checkpoints.
Payment FAQ
HOW CAN I PAY FOR MY ORDER?
We accept the following payment methods:
- Credit and Debit Cards (Visa, Mastercard, American Express, discover and UnionPay)
- Other payment methods include: Klarna
All payments are processed securely. Prices are displayed in USD, but your currency will be converted automatically during checkout.
WHICH CURRENCY DO YOU USE?
All prices are listed in USD. Your payment will be automatically converted to your local currency at the time of purchase.
Order FAQ
HOW DO I PLACE AN ORDER?
- Select the product(s) you wish to purchase.
- Click "Buy Now" and proceed to checkout.
- Enter your information and payment details, then confirm your order.
HOW CAN I MODIFY MY ORDER?
To make changes to your order, contact us within 24 hours of placing it. After this time, modifications may not be possible.
WHAT IF MY TRACKING SHOWS "RETURNED TO SENDER"?
If your order is marked as "Returned to Sender," follow these steps:
- Contact your local post office with your ID or tracking number to determine the status.
- If unresolved, email us at support@ashourshoes.com with your shipping address.
Shipping Problems FAQ
WHAT SHOULD I DO IF I ENTERED THE WRONG SHIPPING ADDRESS?
If you entered an incorrect address, contact us immediately at support@ashourshoes.com with the correct address.
- Before Shipping: We will update your address if the order has not yet been shipped.
- After Shipping: We cannot update the address once the package is in transit. You may be required to cover additional fees for a replacement shipment.
WHAT IF MY TRACKING SHOWS "RETURNED TO SENDER"?
Common reasons for returned shipments include:
- Incorrect or Insufficient Address: Responsibility lies with the customer for providing accurate details.
- Absence at Delivery: Contact your local post office to arrange a re-delivery.
We will:
- Send a replacement shipment.
- If the second attempt fails, we will not issue further replacements or refunds.
