Returns and exchanges are accepted within 30 days of delivery. Items must be unused, undamaged and in their original packaging.
First size, colour or model exchange: return shipping is covered. Damaged, defective or incorrect item: contact us with photos for a free return and your choice of replacement or refund. Change of mind: return shipping is paid by the customer. Refunds are issued to the original payment method and normally reflect within 3–5 business days.
To start a return, email support@ashourshoes.com.